Refund policy
Here’s your updated Returns & Exchanges Policy rewritten to match your 60-day promise and requirements:
Returns & Exchanges Policy
We offer a 60-day return policy, meaning you have 60 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in itsoriginal packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [ali@socialdots.ca](mailto:ali@socialdots.ca). Once your return request is approved, we will provide instructions on how and where to send your package.
Please note:
Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
- Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return the original item. Once your return is accepted, you can place a new order for the desired item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if your refund has been approved.
If approved:
Your refund will be processed to your original payment method within 5 business days of receiving the returned item.
Please note that your bank or credit card provider may take additional time to process the refund.
If you haven’t received your refund within a reasonable time, please contact us at [ali@socialdots.ca](mailto:ali@socialdots.ca).